Report location problems without exposing coordinates
A useful report describes conditions and repeatable steps. You need not publish addresses, routes or contact locations to explain an error.
Feature availability
Instructions for My Safe Circle describe version 2.2, still in development and beta, and not released in app stores. Installed versions may lack the feature; interface and behaviour may change during testing.
Describe an observable symptom
Say whether the command is absent, starting disabled, the point ages or a fresh point is inaccurate. Separate expectation from result: expected start, shown warning, observed capture age.
Use a short record
Device; system and app version; date, time and zone; Wi-Fi or mobile; screen status; permission; power saving; steps. Exclude passwords, codes, tokens and recipient account details.
Make the trial repeatable
Change one condition and record outcome and interval. For cross-platform issues, include recipient model and version with consent. Do not simulate SOS to test only sharing.
Protect attachments
Redact names, personal messages, coordinates, addresses and recognisable landmarks from screenshots. Prefer the app support channel to public forums. Send precise places only when requested through an appropriate channel.
Guides for your next step
To set up a session, read duration and recipients. For update issues, use the screen-off checks. For data after the session, see Stop, consent withdrawal and deletion.
Frequently asked questions
Must I send all journey coordinates?
No. Start with symptom, times, devices and steps. Precise places should not be public and often are unnecessary for initial checks.
Is the feature already in app stores?
No. This guide describes version 2.2, still in development and beta; it does not promise availability in the published app.
Does a live session guarantee someone will act?
No. Sharing a point does not confirm a contact is watching the map or can respond. Agree separately who will respond.
Sources consulted
Technical and safety information was checked against the following official sources.
Guide by the My Safe Circle team, written from the app manual and checked on October 4, 2026 against the listed sources.
LIVE LOCATION, PRACTICAL CHOICES
Prepare your Circle
Check the manual and app version before looking for the feature. These guides describe voluntary use with approved recipients.
Explore My Safe CircleMy Safe Circle helps contact trusted people. It is not an emergency dispatch centre and cannot guarantee delivery, reading or intervention. For immediate danger, call your local emergency number.